REFINING EXCELLENCE: IMPORTANCE OF SOP’s AND PERSONAL TRAITS IN HOTELS

In an insightful lecture on SOP’S and Personal Traits of hotels by industry experts Mr. Harpreet, Training Manager and Mr. Rakesh, Assistant Human Resource Manager from Taj Chandigarh. They were invited to Chandigarh College of Hospitality to share their invaluable insights into the essential elements of professional appearance and conduct in the hospitality sector. Drawing on their extensive experience, they emphasized the significance of personal hygiene, uniform presentation, and polished communication skills in creating a positive impression on guests. The dynamic duo delved into the nuances of guest interaction, stressing the role of grooming in establishing trust and building lasting relationships. Their engaging session left students well equipped with practical knowledge for success in the competitive hotel industry.